Travel Awards

Asian Hotel with the Best Use of Technology

Robot butlers are just the beginning. The winning Asian hotel and others shortlisted in the 2019 Marco Polo Club Members’ Choice Awards are finding innovative ways to integrate technology into the guest experience

Asian Hotel with the Best Use of Technology

Winner: The Peninsula Hong Kong

The Peninsula’s parent company Hongkong and Shanghai Hotels is the only hotel group to have a dedicated Research & Technology team – giving it total control over its in-room technology. That’s evidently paid off, with a vote of confidence from Marco Polo Club members for the second year in a row.

‘The Peninsula has engineers who have developed everything from VOIP phones and nail dryers to tablets which control everything in-room.’  –Vincent Wang, creator of the WeChat account Vincent’s Hotel Lab and part of our panel of travel experts

‘I like any hotel where I can shut the lights off in one go when I go to bed.’  –Chris Kucway, editor of Travel + Leisure Southeast Asia and part of our panel of travel experts

Asian Hotel with the Best Use of Technology Shortlist

The Upper House, Hong Kong

The first paperless hotel in Hong Kong, The Upper House strives to provide guests with a streamlined experience, with room service and other requests sent direct from in-room tablets.

ProPILOT Park Ryokan

Guest rooms here are home to self-parking slippers, and tables and floor cushions return to their designated place at the push of a button.

Conrad Maldives Rangali Island

By virtue of its new undersea residence, The Muraka, and the Ithaa Undersea Restaurant, these underwater spaces employ state-of-the-art aquarium technology and unparalleled engineering prowess.

Aloft Bangkok Sukhumvit 11

Designed with the tech-savvy traveller in mind, guests can order room service using emojis, or book complimentary electrical tuk tuk shuttle service through a mobile chat application. The hotel is also exploring the possible implementation of robotic butlers.

Jumeirah Nanjing

This hotel employs WeChat to offer an e-butler service so that guests can send instant messages to arrange room service, spa treatments, housekeeping or dinner reservations, ensuring seamless and speedy hospitality solutions.

Four Seasons Resorts Maldives at Landaa Giraavaru

Enjoy exclusive undersea adventures in the resort’s Super Falcon 3S, the world’s highest performance personal submarine that allows guests to explore the Maldives’ underwater wonderland without getting wet.

The PuXuan Hotel and Spa, Beijing

This hotel is housed in a state-of-the-art building designed by architect Ole Scheeren and comprised of rooms that feature built-in air filtration and ionising systems to reduce exposure to air pollution.

The Middle House, Shanghai

The Middle House is home to state-of-the-art wellness facilities including a Hypoxi room offering high-tech fat burning solutions.

M Social Singapore

Friendly autonomous staff members Aura, a front-of-house robot, and Ausca, a robotic breakfast chef, are at your service in this tech-driven hotel.

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