Cathay Pacific

Can I Fly With Confidence?

From cleaning to quarantine, here are some answers to your top concerns about travelling in the COVID-19 era

If you’re anything like us, you can’t wait to pack a bag, take to the skies and travel the world again. But understandably, you might have questions about how confidently you can fly right now. Cathay Pacific’s Head of Occupational Health Valni Haughton shares her views on the flight experience from airport to aircraft, and explains why you can fly with confidence.

IN THE AIRPORT

Holding a smartphone displaying mobile flight check-in

Are check-in and security secure places?

‘Airports are traditionally crowded places – but with a combination of extra measures and vigilance toward personal hygiene, potential risks can be greatly minimised,’ says Haughton.

At Hong Kong International Airport, measures include mandatory face coverings for all airport employees and travellers, thorough temperature checks, health declaration forms, hand sanitiser stations, physical distancing practices and increased cleaning and sanitisation throughout. Later this year, biometric scanners will also be added to the boarding procedure to again reduce the need for human-to-human contact.

Reduce the time you’ll need to spend in queues by taking advantage of online self check-in tools. For example, check-in online or via the Cathay Pacific mobile app, and use self-service baggage kiosks where possible.

Passenger waiting with a mask in an airport lounge

Can I visit lounges?

Most of Cathay Pacific’s lounges are currently closed, with the exception of The Wing at Hong Kong International Airport and the lounge in Shanghai Pudong. Extra protocols have been put in place at these two locations to safeguard guests, which include additional cleaning measures, temperature checks and a simplified meal service. All staff and guests will also be required to wear face coverings at all times, except for when eating and drinking.

IN THE CABIN

Passenger seated with mask onboard a plane

Can I feel confident if I am sitting next to other passengers?

Understandably, one of the biggest concerns for air travel is sitting next to a fellow passenger you don’t know. ‘The International Air Transport Association (IATA) advises that independent research has found that there is still little confirmed evidence of onboard COVID-19 transmission between passengers to date, and the risk is counted as low,’ says Haughton. The cabin environment already makes the transmission of viruses difficult as there is limited face-to-face interaction with fellow passengers due to seats and passengers facing forwards, and with seatbacks acting as a solid barrier. Research also suggests that the airflow exchange rates and direction are less conducive to droplet spread.

Cathay Pacific is doing everything to minimise this risk, which includes screening all passengers before boarding, instigating best hygiene practices onboard by requiring all passengers and crew to wear face coverings, regularly sanitising surfaces, and distributing customer care kits equipped with antibacterial wipes and extra masks.

Physical distancing is further enhanced by blocking seats between passengers wherever possible.

Woman in a face mask

Should I wear a mask?

Yes. All passengers on Cathay Pacific flights must wear a mask for the duration of their journey, other than when they eat or drink. ‘In line with recommendations from IATA, WHO and other health advisory bodies, face coverings are effective at reducing droplet spread,’ explains Haughton.

HEPA air filter onboard planes

Is cabin air OK to breathe?

Yes. ‘All our aircraft cabins are installed with HEPA filters, which remove 99.999 per cent of airborne microbes and contaminants,’ says Haughton. ‘The air is recycled every two minutes – and mixed with 50 per cent outside air, meaning it is sterile and safe to breathe.’

Hand touching an seatback inflight entertainment screen

Can I touch my seat/TV screen/armrest?

Yes. ‘On Cathay Pacific flights, every surface in your personal seating area – from screens, to headrests, to air conditioning controls – is thoroughly cleaned and disinfected between flights,’ says Haughton. The same cleaning procedure also applies to public spaces, from the galley to the toilets.

Customer care kits containing antibacterial wipes can also be used by passengers for peace of mind if they would like to clean their hands or personally sanitise their seating area.

In a case where there has been a confirmed COVID-19 patient onboard, a further set of special cleaning procedures are enacted to eliminate the virus from the aircraft before new passengers board.

Reading a book during quarantine for COVID-19

Will I be quarantined?

This will depend on your destination. At the moment there are many strict travel advisories in place that differ from region to region. In Hong Kong, only permanent residents may enter, and will be subject to a two-week quarantine. To stay up to date, visit our Travel Restrictions page.

Passenger in a mask feeling ill

What happens if I feel ill onboard?

‘If you begin to experience symptoms of COVID-19 or another illness while onboard, it’s important to immediately alert one of our cabin crew so they can assist you,’ Haughton says. ‘Additionally, you should continue to follow best practices for hygiene – wear a mask, wash your hands regularly with soap, maintain physical distancing, use hand sanitiser and avoid touching your face. You will also have to report your symptoms to the health authorities when you disembark.’

Inflight food menu during COVID-19

Can I eat the food served onboard?

Yes. Airline catering services were already subject to high standards of food preparation, and Cathay Pacific has since added additional layers of scrutiny – including more Personal Protective Equipment, extra temperature checks and increased cleaning. Meanwhile, meal services onboard have also been simplified to minimise interaction with cabin crew.

Cathay Pacific cabin crew in a mask during COVID-19

Can I talk to cabin crew with confidence?

Yes. All Cathay Pacific staff in Hong Kong, from check-in to the lounges to the cabin, will be wearing masks at all times and have been trained in health and safety procedures.

‘Onboard flights, crew have additionally been provided with gloves and eye protection,’ explains Haughton. ‘Strict protocols have been put in place for staff layovers, with all cabin crew sequestered to their hotel rooms and barred from contact with the local population.’

Hands holding a money bill

If I’m not able to fly, can I get a refund for my flight?

Yes. In response to COVID-19 disruptions Cathay Pacific has introduced a number of measures to help you cancel, rebook and stay flexible with your travel plans. This includes waiving cancellation fees for affected flights; offering you the flexibility to change your flights; or exchanging your flight for Cathay Credits.

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