Travel Awards

Hotel Brand with the Best Service in Asia

When it comes to hospitality, the bar has been set high by the winning and shortlisted hotel brands in the best service category in the 2019 Marco Polo Club Members’ Choice Awards

Hotel Brand with the Best Service in Asia

Winner: Mandarin Oriental Hotel Group

The Mandarin’s distinctive brand of Asian hospitality has earned it a loyal following among Marco Polo Club members – this is the second year running the group has won this award. The brand continues to grow, opening most recently in Beijing.

‘A legendary Hong Kong brand, with five-star hospitality worldwide’ –Eric Gnock Fah, co-founder of Klook and part of our panel of travel experts

Hotel Brand with the Best Service in Asia Shortlist

The Oberoi Group

From its first hotel in Shimla, India, established with a founding philosophy that ‘the guest is everything’, The Oberoi Group has grown to operate numerous hotels as well as cruises spanning six countries.

The Ritz-Carlton

Its very name alludes to luxury hospitality and from its founding in 1983 – though its roots run much deeper – the group now counts 97 hotels and resorts in 30 countries.

Four Seasons

A well-known and highly regarded name in the hospitality industry since 1961, Four Seasons operates more than 100 properties in almost 50 countries, and its hotels and resorts frequently top the awards lists.

Rosewood Hotels and Resorts

Designed to be a home away from home, Rosewood is a rapidly expanding brand. This year, the hotel group opened properties in Bangkok and in Hong Kong, where it is headquartered.


Known for its luxury as well as for providing havens for relaxation, Aman has also made a name for itself as a conservationist, with properties in Unesco World Heritage sites and in heritage buildings.

St. Regis

This brand is renowned for its butler service, which was introduced at the very first St. Regis hotel more than a century ago. Now it boasts more than 40 hotels with a brand new property located in Hong Kong.

The Peninsula

Hong Kong’s oldest hotel first opened in 1928, and while parent company Hongkong Shanghai Hotels now runs properties around the world, it is at The Peninsula Hong Kong that it all began.

The House Collective

Swire Hotel’s design-forward brand under the Swire Hotels Collection delivers a unique brand of hospitality to a discerning clientele and currently has four properties located in Hong Kong, Beijing, Shanghai and Chengdu.

Six Senses

With Six Senses, the spa experience is essential, but so too is sustainability. Beginning in the 1990s with a barefoot luxury approach, the Bangkok-based brand has grown to become internationally renowned with a global footprint.

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