Travel Awards


What does it take to deliver exemplary hotel service? Read up on the brands nominated in the best service category in the 2019 Marco Polo Club Members’ Choice Awards

The Oberoi Group

From its first hotel in Shimla, India, established with a founding philosophy that ‘the guest is everything’, The Oberoi Group has grown to operate numerous hotels as well as cruises spanning six countries.


Its very name alludes to luxury hospitality and from its founding in 1983 – though its roots run much deeper – the group now counts 97 hotels and resorts in 30 countries.

Four Seasons

A well-known and highly regarded name in the hospitality industry since 1961, Four Seasons operates more than 100 properties in almost 50 countries, and its hotels and resorts frequently top the awards lists.

Mandarin Oriental

Well-known for its distinctive brand of Asian hospitality, Mandarin Oriental has been taking its acclaimed hospitality to new places of late, opening most recently in Beijing.


Designed to be a home away from home, Rosewood is a rapidly expanding brand. This year, the hotel group opened properties in Bangkok and in Hong Kong, where it is headquartered.

Aman Resorts

Known for its luxury as well as for providing havens for relaxation, Aman has also made a name for itself as a conservationist, with properties in Unesco World Heritage sites and in heritage buildings.

St. Regis

This brand is renowned for its butler service, which was introduced at the very first St Regis hotel more than a century ago. Now it boasts more than 40 hotels with a brand new property located in Hong Kong.

The Peninsula

Hong Kong’s oldest hotel first opened in 1928, and while parent company Hongkong Shanghai Hotels now runs properties around the world, it is at The Peninsula Hong Kong that it all began.

The House Collective

Swire Hotel’s design-forward brand under the Swire Hotels Collection delivers a unique brand of hospitality to a discerning clientele and currently has four properties located in Hong Kong, Beijing, Shanghai and Chengdu.

Six Senses

With Six Senses, the spa experience is essential, but so too is sustainability. Beginning in the 1990s with a barefoot luxury approach, the Bangkok-based brand has grown to become internationally renowned with a global footprint.

More 2019 Marco Polo Club Member’s Choice Awards nominees:

Explore all the Marco Polo Club Members’ Choice Awards nomination

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