Health and wellness

10 Things Cathay Pacific is Doing to Safeguard Against the Novel Coronavirus (COVID-19)

Find out how the Cathay Pacific Group is acting to ensure the wellbeing of its passengers and staff during the novel coronavirus outbreak

Some travellers may feel anxious about boarding a flight and crossing borders during the current outbreak of the novel coronavirus (COVID-19). But the aviation industry has sprung to action and for those flying Cathay Pacific or Cathay Dragon, there are many reasons to be reassured – 10, to be precise.

As the novel coronavirus outbreak has spread, the Cathay Pacific Group has continued to assess and enhance its safety and health protocols throughout every step of the journey. That includes thorough cabin disinfections and temperature checks for arrival, departure and transit passengers in Hong Kong. We’ve got the details below.

1. Reduced flights to Mainland China

We have suspended all Wuhan flights until 31 March, and have also reduced our Mainland China flights by  approximately 90 per cent.

2. Thorough cabin disinfection & deep cleaning

Our cleaning and disinfecting protocol includes the strict disinfection of surfaces and fixtures with products recommended by IATA and WHO. This includes personal television screens, meal tables, baby bassinet tables and armrests across every aircraft after every flight.

3. Increased temperature checks at Arrivals & Departures

All arriving, departing and transiting passengers will have their temperatures checked at Hong Kong International Airport (HKIA), including SkyPier.

4. Hand sanitiser readily available

Hand sanitisers are placed at multiple areas in and around the airport, including check-in counters, immigration, security checkpoints, boarding gates and in our lounges in Hong Kong, Shanghai Pudong and Beijing.

5. Inflight health update broadcasts

On all flights arriving into Hong Kong, we announce updates about the current situation and necessary actions required.

6. Compulsory health declarations

Detailed health declaration forms are distributed on all Mainland China flights arriving into Hong Kong. Any cases considered to be a risk are immediately referred to relevant authorities.

7. HEPA air filters

Our High Efficiency Particulate Arrester (HEPA) aircraft filtration systems filter 99.999 per cent of dust particles and airborne contaminants like viruses and bacteria, ensuring the highest possible quality of cabin air. It offers a similar level of performance to those used in hospital operating rooms.

8. Catering safeguards

We adhere to the strictest food preparation and storage procedures to ensure the safety standards set by Hong Kong and international regulatory authorities.

9. Additional precautions in our lounges

In our airport lounges in Hong Kong, Shanghai Pudong and Beijing, we’ve increased the cleaning of high-use areas such as bathrooms and lifts, and modified our food offering to further reduce risk, including replacing the buffet with single-serve prepared meals.

10. Modified inflight services

On Mainland China flights, we have temporarily modified our meal services, including suspending trolley services in First and Business class, and are providing a disposable snack bag in Premium Economy and Economy. We have also temporarily suspended inflight duty-free sales and amenities such as hot towels, pillows and blankets.

Cathay Pacific and Cathay Dragon are continuously monitoring and updating their safety measures in response to the current situation. Visit their novel coronavirus (COVID-19) information centre for the latest updates and more information about the precautionary measures they’re taking

Cathay Travell Book

ABOUT

Discovery online brings together all the inspirational travel writing from our two inflight magazines, Discovery and Silkroad. Be sure to look out for the print editions when you next fly with Cathay Pacific or Cathay Dragon.
Discovery Book Silkroad Book